A “mobile-first” strategy and full visibility into the supply chain increases efficiency, sales and customer satisfaction

An integrated Enterprise Mobility Management (EMM) solution is critical

Melbourne, Australia – May 21, 2019 – A recent VDC Research survey conducted by SOTI, the world's most trusted provider of mobile and IoT device management solutions, has revealed that while an increasing number of supply chain companies see the value of investing in mobility, many are missing out on the full business benefits these mobility solutions can deliver.

The research found that improving workforce productivity (36%) is the leading driver of investments in business-critical mobility, while increasing revenue (29%), improving real-time decision making (27%) and differentiating competitively (26%) were other motivators.

“Supply chain businesses understand that investing in mobile technology is the way forward for the industry,” said Michael Dyson, Managing Director Australia and New Zealand, SOTI. “But many businesses are failing to fully leverage the many advantages of mobility. Equipping workers with mobile devices and access to critical enterprise content, applications and real-time remote support, streamlines operations, boosts productivity and improves customer satisfaction.”

The research also revealed that only one in five respondents claimed to have complete visibility into their business-critical mobility solutions, limiting their ability to quickly diagnose and fix issues. Across the supply chain, this can have an impact on dispatching, customer relationship management, asset management, mobile point of sale (mPOS) and warehouse management. For transportation and logistics companies, adopting a mobile-first strategy can improve workforce performance efficiencies, increase sales, improve decision making speed and scale, and ultimately, a company’s competitive advantage.

Moreover, the research found that when mobility solutions fail, they have a big impact on workflows and contribute to sharp drops in productivity. According to respondents, the top three leading causes of mobile failure that contribute to workflow disruption include network/connectivity issues (49%), application performance (41%) and battery life (37%). With each incidence of failure, workers lose over a hundred minutes of productivity, which can cause a ripple effect throughout an organisation as others who depend on the outcome are impacted.

“Because mobility for transportation and logistics companies is business-critical, they cannot afford this loss in productivity. This is why it is crucial that they have the right Enterprise Mobility Management (EMM) solution in place,” said Michael. “Given the critical nature of mobile solutions for many organisations today, providing support staff with real-time visibility into the performance characteristics of these solutions, and the tools to expeditiously address problems, substantially reduces the disruption caused by poorly performing solutions.” 

Additionally, key findings of the VDC Research found that the use of EMM solutions vastly reduced the overhead support required for business-critical mobility solutions. Key performance indicators such as ability to remotely diagnose and fix issues, reduction of NFF (no fault found) and time required to fix issues, are all enhanced.

“The key to minimising the impact of failure of business-critical mobile solutions is the visibility and ability to remotely manage mobile solutions which companies like SOTI provide. If businesses want to make the most of mobile technology within the transportation and logistics industry, they need to ensure their mobility investments include an integrated mobility management platform as well,” said Dyson.

Choosing the right partner is critical, as a mobile-first technology platform which includes EMM can reduce the cost and complexity of managing and securing mobile deployments while delivering the level of service required for business-critical deployments. One of the obvious challenges for many organisations, beyond technical or funding concerns, is the lack of internal resources to fully support their mobility initiatives.

Moving beyond traditional EMM solutions, the SOTI ONE Platform enables seamless integration to support a company’s mobility strategy, improving worker productivity and customer engagement while allowing companies to build apps faster, and more cost-effectively. For companies who view mobility as critical to their business’ success, the SOTI ONE Platform is an innovative solution that reduces the cost, complexity and downtime of business-critical mobility while securing and managing mobile devices and IoT endpoints.

About SOTI Inc.
SOTI is the world's most trusted provider of mobile and IoT device management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organisations need to truly mobilise their operations and optimise their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organisation. For more information, visit

SOTI Contact:
Stephanie Lopinski