24/7 Connectivity for a 24/7 Workforce
The Field Services industry has been leveraging mobile technology for many years, first seeing a revolution in real-time communication with the proliferation of pagers and early mobile phones. The ability to communicate between headquarters and the engineers, technicians and service providers in the field, meant significant improvements to their operational efficiency and worker productivity. What previously took hours or days of lengthy back-and-forth communication to resolve issues or deliver services, can now be done in minutes with the help of mobile technology.
Field workers operate in all types of conditions, ranging from in-home service technicians, to electricians servicing hydro lines, and even engineers on planes, trains and submarines. Mobile technology means more than just devices in your workers’ hands in the field. It means being able to support them anywhere and anytime. But how do you manage to do that and also integrate legacy systems, existing processes and modern technology?
Your customers have critical demands and they expect fast and reliable service. Field Services organizations increasingly relying upon new mobile technology, like smartphones, tablets and wearable devices to meet these demands, resolve issues during initial point-of-contact and enable them to adapt to unexpected disruptions to their operations. But more mobile devices and apps means an increase in management complexity, including: security, remote support, app and content distribution, privacy and mobile device analytics.
Combined with an integrated business-critical mobility strategy, mobile devices can enable your Field Services organization to realize performance gains, see an increase in worker productivity, an improvement in customer satisfaction, and most importantly, it can help ensure your business is always safe and connected in times of crisis.