When a mission-critical mobile device goes down, the impact is immediate: stalled operations, frustrated teams and unhappy customers. For some businesses, this downtime can cost as much as $9,000 per minute in lost revenue or compliance violations. Simply put, traditionally reactive IT support is no longer enough to handle the high cost of device downtime.
With 35% of businesses experiencing unplanned downtime monthly, traditional IT support just can’t keep up. Today’s organizations need smarter, faster and more proactive ways to prevent and resolve device issues, before they cause disruptions.
That’s where SOTI MobiControl XS steps in. This modern enterprise mobility management solution is designed to equip you with the visibility, support and diagnostic tools needed to make proactive, data-driven decisions.
Diagnose and Fix Problems Instantly
With SOTI MobiControl XS Advanced Diagnostics, IT staff can remotely manipulate a problematic device as if it were in their hands. Quickly Remote Control into the device and access advanced tools to diagnose and solve any issue within seconds. Nearly anything is possible:
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View and capture the device screen in real time so technicians don’t have to rely on secondhand descriptions.
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Draw on the device screen.
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Record audio and video of the support call.
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Compare working and non-working devices that are physically close.
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Download logs and files.
With so many tools available, you can access, diagnose and fix mobile device issues in real time, which reduces downtime and improves IT productivity.
Furthermore, only with SOTI MobiControl XS can you automatically attach diagnostic data from an Android Debug Log file to an incident in seconds, ensuring future issues are resolved even faster.
Live Support that Actually Solves Issues
Live Support provides next-level assistance via live text, voice or video chat, regardless of whether the impacted device is in the field or onsite. With it, technicians can better understand device issues, while also creating a personal connection with the field worker as they resolve the issue together.
Video chat is uniquely effective, as field workers can show the technician their environment to help identify any environmental factors that may be contributing to the device issue.
Learn more about how Live Support enhances support experiences and keeps your business running smoothly in this blog.
Resolve, Record, Repeat
SOTI MobiControl XS Incident Management gives technicians the ability to log all information related to device issues and repairs. This can include device data, device logs, remote screen captures and annotated recordings.
Rather than every support ticket being a net-new experience, technicians are equipped with the past experiences of their peers. This minimizes problem resolution time and encourages efficient support workflows.
Why SOTI MobiControl XS is Built for Modern IT Teams
SOTI MobiControl XS is a unified toolset of both SOTI MobiControl and SOTI XSight. These seamlessly integrated solutions support both proactive monitoring and reactive troubleshooting, which ensures complex, multi-device, multi-location organizations can prevent downtime before it happens or address it immediately.
Ready to Get Ahead of Device Issues?
Troubleshooting doesn’t have to be reactive, slow or painful, but having the right tools is imperative. With SOTI MobiControl XS, your organization is set up for success to fix issues faster and smarter.
See how SOTI MobiControl XS can transform your IT support strategy – visit our website to request a demo today.
