Diagnostic Intelligence to Minimize Downtime and Maximize Your Return On Investment
Mobile device downtime is expensive, resulting in unhappy customers and frustrated workers. You can’t see your remote workers, but you need to understand what’s happening on their devices. It’s impossible to support and diagnose issues without having the device in your hands.
SOTI XSight integrates with SOTI MobiControl, providing a supercharged solution with the operational intelligence, support and management tools you need to streamline your business. Part of the SOTI ONE Platform, with SOTI XSight IT administrators can improve performance and reduce the operating costs of their business-critical mobile operations.
SOTI XSight is the world’s first integrated diagnostic intelligence and support solution.
Fix problems faster, get total visibility on device performance, solve current issues and protect against future ones. Make smarter decisions regarding your business-critical mobile strategy.
SOTI XSight is one part of a powerful suite of solutions.
Click here to learn how your business can experience the SOTI ONE Platform.
SOTI XSight Integrates with SOTI MobiControl and is Made for Any OS and Any Device Form Factor
Better Support Software for Faster Resolutions.
Better Data Insights for Smarter Decisions.
Powerful Incident Management and Support Software
SOTI XSight allows you to diagnose devices as if they were in your hands.
- Real-time remote control allows technicians to visualize the operation of remote devices. Technicians can control devices as if they were in their hands.
- Access a richer troubleshooting experience for the user and the technician. Take advantage of text, voice and video chat and reduce resolution time.
- Draw on the remote device screen to illustrate solutions to the end user and empower them to correct issues themselves. This further reduces downtime and end user frustration, while increasing IT help desk bandwidth.
- Record audio and video of the support call to accurately document what the issue is and how it impacts productivity. This information can be attached to tickets and shared with other agents to ensure consistency when addressing issues.
- Upload and download files and folders to troubleshoot or fix issues. Pull logs and files to gather device data. And do it all remotely without having to walk the end user through complicated, time-consuming steps.
- Integrated ticketing allows documenting of problems with screenshots, video recordings, device data snapshots, log files and more.
Operational Intelligence That's Out-of-the-Box Ready
Batteries, apps and cellular coverage power your business-critical mobile operations. SOTI XSight gives you real-time visibility into the status of these essential areas so you can proactively address issues before they become problems.
Batteries are expensive and cumbersome to replace.
Optimize battery lifespans using smart, data-driven decisions by visualizing charge and discharge cycles, temperature and more. Use the Smart Battery Dashboard 2 to predict when batteries will fail and proactively replace them beforehand.
Justify your app strategy with irrefutable data.
View metrics on app usage over the course of a defined shift and resourcing (which apps use the most data, cause battery drains or consume storage). Know which apps are essential and which can be removed.
Poor cellular connectivity harms your business in numerous ways.
Get a geographic view of cellular coverage via heat maps and determine if your carriers are delivering the connectivity your devices and workers need.
Efficient and Versatile
SOTI XSight can be used throughout your IT department to provide fast, high quality customer service, keep mobile operations running smoothly and ensure mobile investments are meeting business operation objectives.
The average support ticket resolution time is 3 days, 10 hours.
Efficiently find hard-to-retrieve device information, and visually document problems to quickly remediate issues.
85% of workers never report device issues to IT.
Leverage advanced analytics to gain visibility into issues and ensure they are documented with consistency and accuracy.
Poor connectivity costs 71 hours of productivity per employee per year.
Use heat maps and other tools to identify connectivity issues and be alerted when problems occur in real-time.
The business total cost of ownership (TCO) for a BYOD device is $4,000 USD per year.
Use advanced diagnostic tools to minimize downtime and maximize your return on investment.
Discover How SOTI XSight Can Benefit Your Business
SOTI XSight is Part of the SOTI ONE Platform
The SOTI ONE Platform is an integrated suite of solutions designed to reduce the cost, complexity and downtime related to your business-critical mobile operations. The SOTI ONE Platform allows you to:
- Deploy, secure and manage your mobile device fleet with SOTI MobiControl
- Remotely diagnose, troubleshoot, resolve and prevent device issues with SOTI XSight
- Digitize your paper-based processes quickly and easily by creating mobile apps with SOTI Snap
- Manage your business-critical mobile and industrial printers with SOTI Connect
- Securely access the SOTI ONE Platform with SOTI Identity
- Interact with a community of product experts, partners and customers with SOTI Pulse