Fast-forward Mobile Support
For many companies, the era of desktop computing has ended — your workforce is mobile and remote. Those workers depend on mobile devices and apps to do their jobs outside of the office. They have no time for downtime. SOTI Assist is the industry’s first help desk solution that is ‘purpose-built’ to fix mobile device and app problems quickly, on the first try.
What can SOTI Assist do for you?
Increase first call
fix rate, lower talk times
Boost help-desk utilization
Features and Capabilites
- Industry-leading Remote Support
- Integrated Ticketing System
- Multi-platform Support
- Support Queue Management
- Automatic Device Information
Your mobile workforce is critical to the success of your business. SOTI Assist keeps them up and running. Help desk technicians can use remote view, remote control, and file sync to fix device and app problems quickly.
Your IT staff or help desk technicians need tools to make remote support easier. SOTI Assist includes an integrated ticketing system to create, manage, tag, prioritize, filter and search for incidents.
Your business uses different devices and operating systems for different functions. SOTI Assist delivers the industry's best remote control for Android, Linux and Windows devices.
Not every problem in the field has the same urgency or priority. SOTI Assist lets you define service level agreements (SLAs) based on ticket severity, and view status of tickets in a dashboard view.
Your help desk technicians need detailed information about device settings and configurations to fix device problems. SOTI Assist automatically captures detailed device and app information to make problem resolution faster.