Disable an Authenticator Factor

Before you begin

You cannot disable an authentication factor that is being used by a policy, whether active or inactive. Update the policy to remove the factor.

About this task

To disable an authentication factor:


  1. In the SOTI Identity Admin Console, open the main menu in the top-left and select Account Settings.
  2. Select Authentication Factors to expand the menu item.
  3. Click the authentication factor that you want to disable and turn off its Enable authentication factor toggle.
  4. Save your settings.


SOTI Identity will no longer offer the selected authentication factor as an option when you create a new policy.