Creating an Incident

To create a new incident in SOTI Assist:

  1. On the menu bar, click the New Incident button.
    A new incident is created, and the (initially blank) incident details view opens.
  2. Enter the incident details in the incident details view. See Adding or Editing Incident Details for more information.
  3. You can submit the incident with one of the following status types: Open, Pending, or Resolved - see Status Types for details. If you selected the Resolved status for the incident:
    1. Describe why you consider the incident resolved in the Resolution Note field.
      Note: The note might be mandatory or optional, depending on the application settings - see Incident Settings for details.
    2. Optional: To make the note visible only to the incident reporter and administrator, toggle Keep note private on.
    3. Click Update.
  4. When you have finished entering the incident details, click the Submit button.
    Note: If you leave the incident details view without submitting the incident, the incident is automatically saved as a draft you can complete and submit later.