Configure the Inbox

As much as you design your workflow to suit your organization's processes, you should also develop your request Inbox to match your company's familiar terms and references. SOTI Snap allows you to control what the user sees when interacting with the Inbox Listing and the Inbox Detail Page. The following sections list the properties you can configure. For information about how to use the Inbox, see Manage the Inbox.

Inbox Listing

The Inbox Listing displays requests relevant to the approver, including pending, approved, rejected, or sent back requests. The following video shows how you can modify the properties of the Inbox Listing's visual elements to match your workflow.

The following table lists all the configurable properties for the Inbox Listing. Review updates on the Canvas as you make changes.


Group	Property	Description
General	Page Title	Set the page title for viewing the request list. Options are: Same as form name Same as app name Custom name (specified in the Display Text property)
	Display Text	This property is visible when you set Page Title to Custom name. Set a custom page title for viewing the request list.
	Page Display Name	Accept the default or set a custom name for the Inbox page.
Field Settings	Select Form Fields To Display	Use the Add Fields button to select all, some, or no form fields to show in the request list.
Filter & Sorting	Filter	Reset — Use to reset the Title and Configure Filter Text properties to their default values. Title — Accept the default or set a custom title for the Filter pop-up. Configure Filter Text — Select the method used to filter Inbox content. Accept the defaults or set the text of each filter as required. Use the property handles to drag each filter into the desired order.
Filter & Sorting	Sorting	Reset — Use to reset the Title and Configure Sorting Text properties to their default values. Title — Accept the default or set a custom title for the Sorting pop-up. Configure Sorting Text — Select the default method used to sort Inbox content. Accept the defaults or set the text of each sorting method as required. Use the property handles to drag each sorting method into the desired order.

Inbox Detail Page

The Inbox Detail Page interacts with the details of a single request. The following video shows how you can modify the visible elements of the Inbox Detail Page to match your workflow by updating their properties.

The following table lists all the configurable properties for the Inbox Detail Page. Review updates on the Canvas as you make changes.


Group	Property	Description
General	Page Title	Set the page title for viewing the request details. Options are: Same as form name Same as app name Custom name (specified in the Display Text property)
	Display Text	This property is visible when you set Page Title to Custom name. Set a custom page title for viewing the request details.
	Workflow Key Label	Accept the default or set the label for the workflow record key.
	'Submitted On' Label	Accept the default or set the label for the submission date.
	'Submitted By' Label	Accept the default or set the label for the submitter's name.
Content Settings	Fields	Use the Select Form Fields To Display button to choose fields from your forms to include in the Inbox request details. Use the property handles to drag each field item into the desired order.
	Edit	Reset — Use to reset the Edit Action Button Text property to its default value. Edit Action Button Text — Accept the default or set a custom caption for the button. On Click Of Edit Navigate To — Set a destination page or submit the request when the user selects Edit.
	Approve	Reset — Use to reset all properties in the Configure Approve Labels section to their default values. The following properties set text values for their respective buttons, headers, text boxes, and labels: Approve Action Button Text Dialog Header Dialog Confirm Message Dialog Comments Header Dialog Confirm Button Label Dialog Cancel Button Label
	Reject	Reset — Use to reset all properties in the Configure Reject Labels section to their default values. The following properties set text values for their respective buttons, headers, text boxes, and labels: Reject Action Button Text Dialog Header Dialog Confirm Message Dialog Comments Header Dialog Confirm Button Label Dialog Cancel Button Label
	Send Back	Reset — Use to reset all properties in the Configure Send Back Labels section to their default values. The following properties set text values for their respective buttons, headers, text boxes, and labels: Send Back Action Button Text Dialog Header Dialog Confirm Message Dialog Comments Header Dialog Confirm Button Label Dialog Cancel Button Label Set Status After Sending Back — Select a status when an approver returns a request to the submitter. Status Settings — Review and update the available status options as required.