Downloading Files and Folders

About this task

You can download files and folders from a remotely controlled device using File Manager. For details, see About File Manager. Files are downloaded in their original form, while folders are downloaded as *.zip files.
Note: You can download folders only from devices with the Agent version 14.5.2 or above.

Procedure

To download files and folders from a remotely controlled device:
  1. Access the File Manager (see Displaying the File Manager).The File Manager
  2. Locate the required file or folder. For procedure, see Viewing Files and Folders.
  3. Do one of the following:
    • Select a file to download the file to your browser's download directory.
    • Select a folder, then select Download from the toolbar at the bottom of the screen to download a *.zip of the folder.
      Download a directory in File Manager

Results

A success or failure message appears at the top of the page. You can see more details about the action's status in the Status Center dialog box. For details, see Viewing Action Statuses.