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SOTI XSight Help
Important: This site is an archive of Help for older releases and is no longer updated.
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  • Welcome to SOTI XSight 2025.1.0
  • What's New in SOTI XSight Help
  • Installation
  • Setting Up SOTI XSight
  • Operational Intelligence
  • Live View
  • Watchlists
  • Incident Management
  • Manage Shared Topics
  • Generate XSight Agent
  • Sync MobiControl Info
  • Roles and Permissions
  • Using the Self Service Portal
  • Diagnostics and Remote Control
  • Using the SOTI XSight Administration Utility
  • Logging Out
  • Glossary
  • Notices
  1. Home
  2. Incident Management
  • Welcome to SOTI XSight 2025.1.0
  • What's New in SOTI XSight Help
  • Installation
  • Setting Up SOTI XSight
  • Operational Intelligence
  • Live View
  • Watchlists
  • Incident Management
    • Incident Management Dashboard
    • Finding Incidents
    • Creating an Incident in SOTI XSight
    • Creating an Incident in SOTI MobiControl
    • Editing Incident Details
    • Deleting an Incident
    • Exporting Incidents to a CSV File
    • Using Live Support
  • Manage Shared Topics
  • Generate XSight Agent
  • Sync MobiControl Info
  • Roles and Permissions
  • Using the Self Service Portal
  • Diagnostics and Remote Control
  • Using the SOTI XSight Administration Utility
  • Logging Out
  • Glossary
  • Notices

Incident Management

This section provides information useful to SOTI XSight support and mobility analysts on how to find, create and delete incidents. Access Incident Management by selecting the SOTI XSight icon at the top of the header.

Incident Management menu

Topics in this section include:
  • Incident Management Dashboard
  • Finding Incidents
  • Creating an Incident in SOTI XSight
Overview of Incidence Management [VIDEO]
Incident Management Video
Related information
  • Creating an Incident in SOTI MobiControl
  • Editing Incident Details
  • Deleting an Incident
  • Exporting Incidents to a CSV File
  • Remotely Controlling Devices