Troubleshooting a Device From The Device Details Panel

From the Device Details panel, you can start a live chat with the device user and control the device by remote.

About this task

To start a live chat or remote control a device:

Procedure

1. Login to the SOTI XSight web console as administrator.
2. Select Map or List from the Display dropdown menu.
   
3. Select a view from the View dropdown menu.
   
4. Select Start. The map view shows the location of all devices associated with the view. Device positions update continuously in real-time.
   
5. Select a device on the map display to open the Device Details panel.
   

   Or in the list display, select Get Details from the device row.

   
6. Select the Live-Chat button or the Remote Control button in the Device Details panel to open a new live chat or remote control session.
   
7. To start a live chat from the Device Details window, show the Live-Chat window and then select the Chat (headphones) button in the top-right corner. Once the Live-Chat window displays in the lower-left corner, select the Chat button.