Incident Management Groups

When you create an incident in SOTI XSight, you specify a group the incident will belong to. Groups enable your organization to segregate incidents by customer team/group. This simplifies support workflows, prevents cross-organization data exposure, and enhances incident reporting and resolution by dedicated groups/teams. Off-the-shelf, your implementation features a single default group, called Default. The Default group can be neither disabled nor deleted.

See the following related topics: