Device Search Index

The Devices view search bar analyzes an index stored on the SOTI MobiControl management server for results, rather than accessing the SOTI MobiControl database directly. The index is updated in real-time as new information is obtained about a device. However, in rare circumstances, a discrepancy can occur between the index and the database. For example, if the management server was offline while devices checked in, the index would not be updated with their information. You can fix synchronization issues with the SOTI MobiControl Search Sync Interval setting. The Search Sync Interval determines how frequently SOTI MobiControl performs an integrity check and synchronizes with the database. It's a failsafe mechanism that ensures the most current information on devices is available in the console.

See Fixing Search Indexing Errors for instructions.