About the Remote Control Page

The remote control page enables you to remotely control a device so you can diagnose the problem and achieve a resolution.

On the remote control page you can execute actions on the device, see information about the device, and examine directories and files on the device. You can also send scripts to the device.

To display the remote control page in a separate window, click the button.

To move a separate remote control window back into the remote control page, click the button.

Remote Control Views

The following viewing options are available on a toolbar at the top right of the remote control page:

	Displays an interactive image of the device. Clicking and dragging on the image using the mouse pointer emulates tapping and swiping the device touch screen. When you select this view, the remote control toolbar appears on the right side of the page under the viewing options toolbar.
	Displays information about the device status, such as device details, display settings, and memory, battery and storage usage.
	Downloads device logs to SOTI Assist and attaches them to the incident. On the incident details page you can preview or download the logs. Note: Requires Android device agent version 14.0 or later.
	Displays a tree view of the device's file system. You can search the file system for specific files and download them.
	Displays a list of the tasks currently running on the device. On Windows CE devices you can also terminate running tasks.
	Displays the configuration web page for managing devices that lack a user interface. You do not need to be on the same network as the device. Note: Requires Linux device agent v14.3 or higher.
	Displays an SSH terminal window for the device. Note: Requires Linux device agent v14.3 or higher.

Remote Control Toolbar

When you select the Remote Control view, the toolbar that appears at the right side of the page provides tools that enable you to control a subset of basic device functionality and to change how the device is displayed.

	Zooms in the device view so you see a smaller area of the device screen in more detail.
	Zooms out the device view so you see a larger area of the device screen in less detail.
	Zooms the device view so that the entire device appears within the remote control page or window.
	Zooms the device view so that the device appears at its actual size.
	Enables you to grab and move (pan) the device view when the view is zoomed in.
	Rotates the device screen clockwise.
	Takes a screen shot of the device and attaches it to the incident. You can then add a description, view, download, or delete the screen shot.
	Starts recording the remote control session. Recording can be paused and resumed. When you stop recording, the video is automatically attached to the incident. You can then add a description, replay, download, or delete the recording. To record a video that includes the device user's voice, click .
	Enables you, and optionally the device user, to draw on the device screen. When you select this option, a drawing toolbar appears at the bottom of the page. The drawing toolbar contains the following tools: Disable Drawing Clear All Drawings Change Color Stroke Weight Eraser Pencil Laser Change User Access Switch to Whiteboard
	Opens the Preferences dialog box in which you can save your preferences for video recording (whether to record mouse movements, record mouse clicks, or include the device skin) and the screen capture file format (GIF, JPEG, BMP, or PNG).
	Navigates back to the device's home screen.
	Navigates back to the previous device screen.
	Raises the device volume.
	Lowers the device volume.
	Locks or unlocks the device screen.
	Opens the device menu.