Creating an Incident

About this task

To create a new incident in SOTI Assist:

Procedure

  1. On the menu bar, click the New Incident button.
    A new incident is created, and the (initially blank) incident details page opens.
  2. Enter the incident details on the incident details page. See Adding or Editing Incident Details for more information.

Results

When you have finished entering the incident details, click the Submit button. You can submit the incident with one of the following status types: Open, Pending, or Resolved.

For information about status types, see Status Types.

Note: If you leave the incident details page without submitting the incident, the incident is automatically saved as a draft you can complete and submit later.