Sending Messages to Devices

To send a message to your devices:

  1. Select the devices that you want to send messages to and click the Send Message icon in the Device Actions menu bar.
  2. Type the message that you want to send to your devices in the Message field.
  3. Choose a Delivery Method for the message from the dropdown list:
    Delivery MethodDescription
    SOTI MobiControl Agent Sends the script to the SOTI MobiControl agent.
    Platform Notification Service Sends the script to the device using the device's native operating system messaging system.
    SMS Sends the script to the device using the SOTI MobiControl Messaging service.
    Not all delivery methods are supported on all devices.
  4. Enable or disable Queue Messages for Offline Devices. When enabled, offline devices will receive messages when they reconnect.
  5. Choose how long to display the message on the device screen.
  6. Select the type of message. The appearance of the message box on the device differs depending on the selected type.
    TypeDescription
    Information Displays a message box with an OK button.
    Warning Displays a message box with an OK button.
    Question Displays a message box with Yes and No buttons.
    Error Displays a message box with an OK button.
  7. If applicable, click the warning message at the bottom of the dialog box to see which of the selected devices cannot receive messages and why.
  8. Click Send Message.

The message will be sent to the device according to the delivery method you selected.