Bypassing the Activation Lock Manually

If you did not initiate an activation lock bypass before wiping an iOS device, you need to enter the bypass code onto each device manually to reactivate it.

Note: If you transferred the device from another SOTI MobiControl instance or another MDM and the phone has not been factory reset, SOTI MobiControl cannot retrieve the activation lock bypass code from the device.

To manually bypass the activation lock on iOS devices:

  1. Click the device name of the wiped device to open the Device Information panel.
  2. Search for the Activation Lock Bypass Code device property and note the value.
  3. On the device, enter the activation lock bypass code into the Password field of the activation lock screen of the Setup Assistant. Leave the Apple ID field empty.

You can now activate the device with a new account.