Reviewing Cloud Link Log Messages

About this task

A good method to diagnose a Cloud Link issue is to review the logs after such a request has been attempted. For example, configure your LDAP connection to use the Cloud Link, and perform an LDAP lookup.

To access server-side logs for the Cloud Link:

Procedure

  1. Log into the SOTI MobiControl Console and enter the legacy portion.
  2. Click the ? in the upper left corner and select one of the following options:
    • View MS Log
    • View DS Log
    • View DSE Log
To see Cloud Link Agent Logs, complete the following step:
  1. On the Cloud Link Agent host computer, navigate to C:\ProgramData\SOTI\CloudLinkAgent.log.

What to do next

See Common Log Descriptions for descriptions of the most commonly reported errors.