Editing Support Contact Information

About this task

You can configure the SOTI MobiControl device agent to display contact information for a designated support person.

Note: Do not enter SOTI Support information in this area; it is for your organization's internal IT support only.

To edit contact information for a support technician:


  1. Click a device name to open its Device Information panel.
  2. Switch to the Configurations tab and scroll down to the Advanced Configurations table.
  3. Beside Support Contact Info, click More > Edit to open the Support Contact Info dialog box.
  4. Modify the settings as needed.
  5. Click OK to save the new contact info.


Note: You can also modify support contact info at the device group level by following the same general steps. Open a Group Information panel and edit Support Contact Info in the Advanced Configurations table of the Configurations tab. You will need to modify the setting for each applicable device family present in a device group.