SOTI Accessibility Policy

SOTI Accessibility Policy


The purpose of this SOTI Inc.’s Accessibility Policy is to ensure accessibility for persons with disabilities by outlining practices and procedures in place at SOTI to help identify, remove, and prevent the barriers that impede with their ability to access and benefit from SOTI’s goods and services. SOTI Inc.’s Accessibility Policy is consistent with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, The Integrated Accessibility Standards Regulation (IASR) under the AODA, Ontario Regulation 191/11, and the Accessibility Standards for Customer Service, Ontario Regulation 429/07.


Our Commitment

SOTI Inc. is committed to fostering a safe, accessible and inclusive environment for all persons with disabilities that is reverent of the individuality of people with disabilities and ensures that the organization operates in a way that provides equal opportunity. SOTI Inc. is dedicated to meeting the requirements outlined in existing legislation and is committed to putting in place preventative measures with regards to obstacles that may interfere with individual ability to access SOTI Inc.

SOTI Inc. is committed to effective communication and ensuring that individuals are aware of their rights and responsibilities in creating an all-encompassing and accessible work environment for persons with disabilities.


At SOTI Inc. we will make every effort to ensure that the standards and regulations of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 are exercised.



This Accessibility Policy shall apply to all SOTI Inc. employees, and any other individuals that deal with the public or third parties on behalf of SOTI Inc., and to all individuals who are involved in the direct development and the approval of practices, policies and procedures pertaining to the organization.   

Providing Goods and Services to People with Disabilities

SOTI is committed to service excellence to all customers including persons with disabilities by removing the barriers that might arise in the course of doing business as follows:


When communicating with an individual with a disability, SOTI Inc. will ensure to communicate in an effective manner that takes in account the individual’s disability. SOTI Inc. will make sure that multiple approaches are taken into consideration when communicating with individuals with disabilities.


Here at SOTI Inc., it is the responsibility of all employees to accommodate individuals with disabilities and to ensure that the most effective technique is used for communication purposes. It is important to ensure that communication methods are assessed on a consistent basis to make sure that it is accessible for all individuals.

Accessible Websites and Web Content

SOTI confirms that all of its websites and content is in conformance with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required by IASR as of January 1, 2014.

Assistive Devices

An assistive device is defined as any piece of equipment an individual with a disability uses to help them with their daily living situation. Examples of such assistive devices may include but are not limited to; a cane, listening device, or a wheelchair.


SOTI Inc. shall be committed to ensuring that individuals requiring assistive devices related to a disability are accommodated. All SOTI employees must be trained with the proper use of assistive devices that could be used by employees or clients while accessing SOTI.                

Use of Service Animals and Support Persons

A person with a disability that is accompanied by a service animal may enter premises operated by SOTI if the animal is not excluded by law. If the service animal is excluded by law, SOTI may offer a person with a disability other reasonable measures of assistance for access. The person with a disability that is accompanied by a service animal is responsible for maintaining care and control of the animal at all times.


If a person with a disability is accompanied by a support person SOTI will ensure that both persons may enter the premises operated by SOTI together, and that the person with a disability is not prevented from having access to the support person. 


Training will be provided to all employees at SOTI Inc. related to the intent of AODA, requirements as outlined in the regulation, methods of effective communication with individual with disabilities, necessary measures to take if an individual is experiencing challenges accessing SOTI Inc. services.

Employees will be trained on best practices, policies and procedures related to the AODA.


SOTI Inc. will keep a record of training including the dates the training was delivered, the number of individuals to whom the training was delivered, and their names.

Notice of Temporary Disruption

In the event of planned or unplanned disruptions in SOTI services used by individuals with disabilities, SOTI will provide notice that will include information related to the reason for the disruption, the anticipated duration and the description of alternative measures that are available.


Any information related to a disability will be kept strictly confidential and private.

Feedback Process

Feedback with regards to best practices related to AODA compliance are welcome, and can be made by all employees. All feedback is to be directed to the Director – Human Resources.

Difficulty Accessing Services

In the event that an individual is experiencing trouble accessing the office, it is the responsibility of SOTI to ensure that the issue is addressed and all reasonable actions for accommodation are taken.

Questions about Policy

If at any point there are any questions or concerns about the policy, please contact the Human Resources department.