Creating Samsung Knox E-FOTA Policy

About this task

Leverage SOTI MobiControl to create and configure the Samsung Knox E-FOTA client, enabling efficient management of firmware updates for your Samsung devices. This policy establishes the conditions under which device firmware upgrades occur.
Important: For customers already using Knox E-FOTA via Knox servers, their administrators must create the policy again in SOTI MobiControl. Upon auto uploading devices from SOTI MobiControl or initiating a manual sync, SOTI MobiControl retrieves the latest enrollment status from the Knox Servers.

To configure a new Samsung Knox E-FOTA policy, follow the steps below:

Procedure

  1. Navigate to Policies > Firmware Management > Samsung Knox E-FOTA and select New Samsung Knox E-FOTA Policy.
  2. Enter the policy name under the Campaign name field and add a relevant description.
    Feature Details
    Campaign name Enter the policy name.
    Description Enter brief description regarding the policy.
  3. Define the following conditions as required for device(s) to update.
    Schedule
    Feature Details
    Start Date Enter the policy start date.
    End Date Enter the policy end date.
    Time Zone Select the device time zone.
    Firmware Installation period Configure the firmware installation period.
    • From: Specify the firmware installation start time.
    • To: Specify the firmware installation end time.
      Note: Minimum of three hours from starting time.
    Firmware download period Set a time to download the firmware. Choose from the following:
    • Any Time,
    • Use the same time frames as firmware installation period
    • Custom Period.
    Custom Firmware Download Period Configure the firmware download period.
    • From: Specify firmware installation start time.
    • To: Specify firmware installation end time.
      Note: Minimum of three hours from starting time.
    Postpone installation Configure firmware upgrade postpone settings.
    • Times Allowed to Postpone: Specify how many times device user can postpone installation. Choose from the following options:
      • Never,
      • 1 time,
      • 2 times.
      • 3 times.
    • Postpone Duration: Set how long before a user receives a reminder to install the firmware per time postponed. (Range 1 to 24)
    • Auto Install Timer: Set a timer to postpone firmware installation.
    Set gradual campaign rollout Enables a gradual roll-out of the campaign.
    Percent of total devices for starting the firmware download per day (1–50%) Specify the percentage of devices you want to download the new firmware each day.
    Network and Speed
    Feature Details
    Download Network Choose the device network from:
    • Wi-Fi or Ethernet
    • Any (Wi-Fi, Mobile or Ethernet).
    or
    Download allowed while roaming Toggle to enable or restrict downloading of the firmware while the device is on a roaming network.
    Switch to Wi-Fi when firmware size is over Specify a firmware size that when reached, switches over to Wi-Fi network.
    Download speed up to Configure the download speed in MB in 10 minutes.
    Set SSID download speed Configure the download speed for Service Set Identifier (SSID).
    • SSID: Specify the SSID network name.
    • Max Download Speed: Configure the download speed in MB in 10 minutes.
    Set SSID restrictions Configure this option to enable/ block firmware downloads over only allowed listed SSID(s).
    Add Wi-Fi SSID Configure the add a Wi-Fi SSID.
    • SSID: Specify the SSID network name.
    • Description: Enter a brief description for the SSID.

    Device Condition

    Feature Details
    Battery Level for installation Choose a required battery level for when the device can start installing firmware.
    Allow installation only when connected to charging dock Toggle this option to manage firmware installation only when the device connects to a charging dock.

    Factory Reset

    Feature Details
    Allow the factory reset option Toggle this option to manage the device users ability to factory reset the device.
  4. Enter the required contact information under the Support Contact Details section.
    Support Contact Details
    Feature Details
    Phone Number Enter a valid phone number.
    E-mail Address Enter a valid E-mail address.
    Restriction: The limit for phone number is 20 entries and E-mail address is 350 entries.
  5. Select Save and Assign to select the device(s).
    Note: Only Samsung devices enrolled in Samsung Knox E-FOTA are visible.
    Note: If a device is already linked to a policy and the admin assigns a new policy it, the older policy gets overridden.
    Note: Use the toggle Exclude devices assigned to other Knox E-FOTA Policy to exclude devices that already have a policy.
  6. Select Next to proceed with choosing the firmware version. The Firmware window appears with the following details:
    Firmware
    Feature Details
    Samsung E-FOTA Policy Displays the Samsung Knox E-FOTA Firmware policy name.
    Target Firmware Displays the target firmware information for the device.
    Note: Default value is Lock Current Firmware.
    Device Model Displays device model information.
    Sales Code Displays the sales code information.
    CSC Code Displays the CSC code information.
    Devices Shows the total count of devices belonging to a group of similar Model, Sales Code, and CSC code.
    Target Firmware Shows the selected target firmware information.
    Important: The selected devices, categorized by Model, Sales Code, and CSC code on the firmware assignment page. Each category can have only one target firmware version. If administrators need to assign more than one target firmware version to a single category, they must create a separate Samsung Knox E-FOTA policy for each version.
    Note: If the device's SIM changes, the Target Firmware may change to Lock Current Firmware.
  7. Select a device and choose a specific target firmware from the following options:
    • Specific Firmware: This option reveals a list of specific firmware options available to the device.
    • Lock Current Firmware: Locks the device to its current firmware version.
    • Latest Any: Choose the latest firmware version applicable for the device group.
    • Latest Up-to: Choose the latest firmware version up to a specified version.
  8. Select Assign to assign the policy to the selected device(s).
    SOTI MobiControl auto assigns the policy to a newly enrolled devices under following conditions:
    • Device(s) uploaded to the Knox E-FOTA server
    • Device(s) enrolled in to the Knox E-FOTA server
    • You apply the Samsung Knox E-FOTA policy at the group level
    • The Device Model, Sales Code and CSC code match a device in the Samsung Knox E-FOTA policy
    Remember: SOTI MobiControl assigns the same target firmware to newly enrolled devices upon detecting matching device models, sales codes, and CSC codes within any Samsung Knox E-FOTA policy.
    Warning: Unenrolling or deleting a device from SOTI MobiControl removes the device from Samsung Knox E-FOTA server.
    Note: If the deletion process fails, the administrator must manually log in to the Samsung Knox E-FOTA portal to remove the device.