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Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
Managing System Settings
Identity Management
Managing Directory Service Connections
Updating LDAP User Information

Welcome to SOTI MobiControl 15.2 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage and monitor your enterprise devices. Use SOTI MobiControl Help to learn about all of the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
Using the Console
This section provides information about how to use the SOTI MobiControl console to perform device management tasks.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on Android Plus, Linux, macOS, Windows Desktop Classic, and Windows Mobile/CE devices.
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
SOTI MobiControl Tutorials
This section provides tutorials on how to perform various tasks in SOTI MobiControl.
Glossary
Notices

Updating LDAP User Information

SOTI MobiControl stores information about LDAP users such as their name, telephone number, and group memberships for any device in the system that has an associated LDAP user. The Directory Service Refresh Interval settings allows you to specify how frequently SOTI MobiControl updates this information for an LDAP user.

The default and recommended frequency is every day, and it should not be more frequently than the most frequent Update Schedule. The LDAP refresh is performed during device checkin where the device has an associated user that has LDAP information older than the defined frequency value. LDAP information for a user may therefore be out of date if a user’s device is not communicating with the SOTI MobiControl server. Users with multiple devices are updated if any of their devices check in.

If you perform a manual check in of a device, it overrides the LDAP refresh interval to update LDAP information.