Using Mandatory Files

You can mark certain folders or files in your content repository as "mandatory". These folders and files are downloaded to the SOTI Hub app on your devices when they log into the SOTI Hub app and connect to a content repository with mandatory folders and files enabled. Device users cannot remove these files or folders from the app and changes to the content repository are automatically reflected when the SOTI Hub app next connects to the content repository. If a file is edited or a new file is added to a mandatory folder, the file will be updated or downloaded to the device without device user intervention. Any restrictions placed on the content repository such as DLP settings also apply to mandatory folders and files. Mandatory folders and files appear in the SOTI Hub app as a separate menu item called Mandatory Content.

The SOTI Hub app has a synchronization schedule that periodically checks if any changes were made to the mandatory files or folders and pull down those changes. You can modify the default fetch interval to one that better suits your schedule. If the content repository goes offline during a scheduled synchronization, the file downloading at the moment of disconnection will fail.

You can remove files and folders from the Mandatory section at any time. Files that the device has already downloaded will remain on the device but they will no longer appear in the Mandatory Folders and Files section of the app. To also remove the files from the device, use the device action Clear Cached SOTI Hub Content after you have cleared the file(s) from the File Fetch list. Note that this will clear all cached content in the app, not just previously mandatory files.

The mandatory folders and files downloaded to the device will be automatically deleted if any of the Repository URL, Repository Type, Path, Filter, Alias, Domain, Prefill Username (or Prefill Password), or Enterprise Resource Gateway settings are changed in the SOTI Hub profile configuration.