Wiping Devices

About this task

Note: Some restrictions apply:
  • Devices where SOTI MobiControl manages only a portion of the device such as Android devices with managed profiles cannot be wiped completely.
  • Supervised iOS devices must disable or bypass Activation Lock before wipes are successful.

To remove data from your devices:


  1. Select the device(s) that you want to wipe and click the Wipe icon in the Device Actions menu bar.
    Click the More menu button to see the full device actions list.
  2. In the Wipe dialog box, enable any applicable options. Pay attentions to any warnings highlighted by the Wipe dialog box.
  3. If applicable, click the warning message at the bottom of the dialog box to see which of the selected devices cannot be wiped and why.
  4. Click Wipe.


Wiped devices remain enrolled in SOTI MobiControl.