Repairing Installation Errors

If you run into issues after installing or upgrading SOTI MobiControl, you can re-run the SOTI MobiControl setup executable. Ensure that all SOTI MobiControl services (even if they are installed on different computers) are turned off before running the installer.

Warning: If a SOTI MobiControl component is unchecked in the installer, the installer will uninstall that component. Ensure all components that you want to keep installed, are selected.

Note: If the built-in resource files in the SOTI MobiControl database, such as the device agent .cab installation files, need to be re-written to the database to correct a problem, run the installer executable from the command line with the additional parameter -UpdateDB

If your issues persist, contact SOTI Support.