Setting Up SOTI MobiControl Cloud Link

Before you begin

Request an Intermediate Certificate from SOTI technical support before you begin setting up the Cloud Link. The intermediate certificate must be added to the Certificate Store on the Cloud Link agent host computer so that the Certificate Trust chain is completed successfully.

About this task

To configure the SOTI MobiControl Cloud Link Agent:

Procedure

  1. On the computer on which you want to install the Cloud Link Agent, log into your SOTI MobiControl console.
  2. In the legacy console, go to the All Platforms tab and then click the Servers tab.
  3. Within the servers list in the top left, right-click on Cloud Link Agents and select Download Cloud Link Agent Installer to download CloudLinkAgentInstaller.exe.
  4. Install the SOTI MobiControl Root and Intermediate Certificates on the Cloud Link Agent host computer.
    Important: The Cloud Link Agent establishes trust with requests made by SOTI MobiControl Cloud using the SOTI MobiControl Root and Intermediate Certificates. The Cloud Link Agent will not work correctly if the certificate trust chain is incomplete.
    1. Right-click on Cloud Link Agents and select Download SOTI MobiControl Root Certificate.
      You can skip this step if you plan to provide your own client certificate as trust will be established with the Root that issued the certificate you provide.
    2. Request an Intermediate Certificate from SOTI technical support, if you haven't already, and install it on the computer.
  5. Run the Cloud Link Agent installation file (CloudLinkAgentInstaller.exe) with administrative rights.
  6. Complete the Cloud Link Agent installation wizard.
    The Cloud Link Agent Administration Utility will open after you successfully complete the wizard. Do not close the utility, you'll need it soon.
  7. Return to the SOTI MobiControl console Servers tab.
  8. Right-click on Cloud Link Agents and select Create Link Agent to open the Cloud Link Agent Properties dialog box.
  9. Fill in the fields in the dialog box.
  10. Click OK to save your changes.
  11. Return to the Cloud Link Administration Utility. If you closed the utility, re-launch it now with administrative privileges.
  12. Configure the Cloud Link Administration Utility to match your deployment topology.
    See SOTI MobiControl Cloud Link Administration Utility for explanations of the fields in the Cloud Link Administration Utility.
  13. Click Apply to save your changes and restart the Cloud Link Agent service.

Results

Once you have configured the communication between SOTI MobiControl Cloud and the Cloud Link Agent, you must specify that your connection(s) to enterprise services communicate through the Cloud Link Agent instead of attempting a direct connection. See Routing Certificate Authorities Through the Cloud Link Agent or Routing LDAP Connections Through the Cloud Link Agent for instructions.