Tags Settings

This page enables you to define tags that can be added to an incident. You can then use the tags to categorize and search for incidents.

Predefined Tags

Use this section to create tags as well as tag groups to organize them. The tags you create in this section are available to both administrators and non-administrators in the Tag field in the incident details view.

To define a new tag or tag group, click the green + button.

To require the addition of at least one predefined tag to an incident before the incident can be resolved, select the Is required to resolve an incident option.

User Defined Tags

This section displays the tags that have been created here by administrators, as well as tags that have been created by non-administrators in the Tag field in the incident details view.

To enable non-administrators to define new tags in the incident details view, select the Allow User Defined Tags to Be Created On the Incident Page option.

To define a new tag in this section, click the green + button.