Troubleshooting Conditional Access On A Device

Error On First-time Registration with Azure

A user added to the Microsoft Azure Compliance Policy attempts to log into an Office 365 app for the first time on a device. When redirected to register the device with Azure, they receive the following error:

Something went wrong. An unanticipated error occurred. Your IT department may be able to help.

Cause

The user was not allocated the appropriate Microsoft 365 license by their administrator.

Remedy

Administrator

Procedure

Assign the necessary Microsoft 365 license to the device user.