System Requirements

Your environment must meet the following requirements to successfully install and deploy SOTI MobiControl. Unless noted, these are the minimum requirements for a deployment of less than 1000 devices. Above 1000 devices, it is highly recommended that you consider upgrading the components for better performance.

Note: Both the deployment server and the management server support load balancing. However, the SOTI MobiControl console is not kept in global cache, therefore it is important to use sticky sessions.
Tip: If you do not want to run SOTI MobiControl server components using a Local System account, you can create a Service Account with the appropriate permissions.

General Requirements

Component Recommended Level
Operating System
Note: Updated for SOTI MobiControl 15.1.1.
  • Windows Server 2016
Memory (RAM)
  • 10 to 500 devices: 4 GB+
  • 500 to 1000 devices: 6 GB+
  • 1000+ devices: 8 GB+
Processor Speed
  • 10 to 1000 devices: 2 GHz dual core or faster
  • 1000+ devices: 3 GHz quad core or faster

These are the minimum requirements. If there is constant data collection and configurations, SOTI recommends upgrading to higher clock speeds.

Storage The application uses approximately 300 MB of storage space
Browsers
  • Google Chrome
  • Mozilla Firefox
Other
Note: Updated for SOTI MobiControl 15.1.1.
  • .NET Framework 4.8 and .NET Core 3.1 runtime libraries installed with all critical updates
  • MSXML 6.0 - Required on the deployment server to activate SOTI MobiControl
  • Java SE 8 (64 bit)

Optional, depending on your requirements:

  • If managing Android or Apple devices: DNS (accessible externally)
  • If managing Apple devices: APNS certificate (with password and APNS topic string)
    Note: APNS requires one of the following TLS cipher suites to be enabled on the deployment server:
    • TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
    • TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
    • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
  • If the SOTI MobiControl console is configured to use directory service integrated security: LDAPS DNS name
Ports and IP Addresses See the default Network Ports and IP addresses that SOTI MobiControl uses to communicate.

Database Requirements

The SOTI MobiControl installer comes bundled with Microsoft SQL Server 2014 R2 Express Edition, a lightweight version of SQL Server 2014. It is typically adequate for deployments of 10-1000 devices. For deployments of more than 1000 devices, consider using Microsoft SQL Server 2014 or later as more robust versions have numerous scalability and performance improvements.

You can install the database and deployment server on the same host server. However, for deployments of more than 500 devices, it is recommended that you use a standalone database.

Note: Ensure the TCP/IP network protocol is enabled in your SQL Server network configuration.

Database Permissions

When installing SOTI MobiControl, you must be either a SysAdmin or a DbCreator with additional ALTER ANY LOGIN permissions. When upgrading SOTI MobiControl, you must also have ALTER DATABASE permissions.

When performing regular operations for SOTI MobiControl Main and Archive databases, the user must have the following permissions:

  • Db_datareader
  • Db_datawriter
  • Permission for execution of all procedures
Component Recommended Level
Software
  • Microsoft SQL Server 2014
  • Microsoft SQL Server 2016 (Service Pack 2 Cumulative Update 1)
  • Microsoft SQL Server 2017
Operating System
  • Windows Server 2012 R2
  • Windows Server 2016
Memory (RAM) 4 GB or more
Processor Speed 2 GHz Dual Core or faster
Storage Approximately 350 MB for installation
  • 10 to 500 devices: 2 GB for database growth
  • 500 to 1000 devices: 4 GB for database growth
  • 1000+ devices: at least 5 GB for database growth
Note: The size of the database is dependent on the amount of historical log information that you set SOTI MobiControl to retain, as well as the frequency with which package deployment is used.