Top 5 concerns for mobile adoption in healthcare
The SOTI Australia team had the pleasure of hosting a series of round-tables at Melbourne’s Connect Expo. The event was attended by an incredible cross section of our regions business and IT leaders and we spent time with them to understand the complexities they face when deploying mobile technologies in the workplace.
Technologies that are delivering remote patient care, single sign on techniques, and measures to improve hygiene through location tracking are just some of the ways our health is being revolutionized.
So what are the biggest challenges and how do you drive business adoption?
User preference for choice vs security
The BYOD phenomenon is not new however the vast majority of businesses still struggle to manage the security of staff accessing corporate date on their personal devices.
Navigating device choice whilst maintaining up to date support for all types of BYOD devices is a challenge that transcends many industries. Within the healthcare space, this is compounded with the high need for secure connectivity for confidential patient information.
Education to drive adoption
Stability of systems and processes is essential to healthcare practitioners and this may affect the adoption of products. Often, practitioners reference that while current process may not be taking advantage of industry best practice, the known is safe to many staff.
Progressive IT Managers understand the need to capture the groundswell of innovation from their front line staff who want more from their IT services. By engaging, inspiring and empowering these staff throughout the procurement process and then the deployment will ensure teams are invested in the technology.
The consumer groundswell of choice is driving business units and IT to collaborate to change business processes. Ensuring the stakeholder education is a core commitment of rolling out mobile practices will ensure adoption is smooth.
Connectivity remains a major concern for healthcare IT managers and change agents. Government projects are driving black spot initiatives throughout Australia with more communities being connected every year.
To drive adoption of mobility it’s important to understand the business need outside of the traditional workspace. IT Managers not only need to construct a unified system of management but ensure that the system can be optimised to run offline if practitioners are regularly working in remote areas.
Legal consequences of remote access technologies
The concept that your doctor or nurse is only a Skype call away is exciting.
At this stage, practitioners’ devices in the field are being utilised to mainly receive information but the community push for practitioners to be open to ‘house calls’ over the web is building.
Healthcare practitioners and IT leaders have concerns on the legality around managing patients remotely – doctors are wary of change as it may open them to legal ramifications or concerns of the security of services such as Skype.
This poses a challenge to not only have to implement a hardware and software change, but also to educate both internal and external parties to the advantages, secure connections and when is appropriate to use secure VOIP and messaging systems.
Confirming business needs before choosing hardware
Understanding what staff need to be accessing on their mobile devices enables IT Managers to build out scalable mobility solutions that get it right from the beginning.
Whether it’s to simply access secure messaging and emails or to view a content library of patient information - it’s critical to establish different profiles of workers to then determine the best mobile strategy for the business. This could be a mixture of BYOD, COPE or even CYOD (choose your own device).
Empowering staff with choice is important though this should not be overshadowed by the purpose mobility devices set out to solve or compromise security.