SOTI Inc’s Policies

Last updated on April 25, 2005

1. Accountability

• SOTI Inc. is responsible for personal information under its control.
• We have designated a Privacy Officer who is accountable for our compliance with this Policy and all applicable privacy laws.
• All SOTI Inc. employees are responsible for day-to-day compliance.
• When we use trusted third parties to act on our behalf by performing such functions as fulfilling orders, delivering packages, processing credit card payments or providing customer service, contractual or other appropriate means are used to ensure compliance by such third parties with this Policy and all applicable privacy laws.

2. Identifying Purposes

• Unless the purpose is self-evident due to the nature of the transaction in question, SOTI Inc. will identify the purposes for which personal information is collected at or before the time the information is collected.
• The proposed purposes will be described in a reasonably understandable manner.
• An example of a self-evident purpose is requesting the name and address of the person placing an order in order to ensure proper delivery.

3. Consent

• We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law.
• SOTI Inc. will not make your consent a requirement to the supply of a product or a service other than required to be able to supply the product or service.
• Consent can be express or, in some circumstances, implied, and given in writing, by using or not using a check-off box, electronically, orally (in person or by telephone), or by your conduct, such as use of a product or service.
• In determining the type of consent to obtain, SOTI Inc. will consider all relevant factors, including the sensitivity of the information and your reasonable expectations.
• You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. SOTI Inc. will inform you of the implications of doing so.

4. Limiting Collection

• The collection of personal information by SOTI Inc. will be limited to what is necessary for the purposes which it identifies.
• We will collect personal information by fair and lawful means.

5. Limiting Use, Disclosure, and Retention

• Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law.
• It will be retained only as long as necessary for these purposes or as required by law.

6. Accuracy

• We will keep your personal information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used.

7. Safeguards

• SOTI Inc. will protect personal information by security safeguards appropriate to the sensitivity of the information, including through the use of the following measures: physical (e.g., locked filing cabinets, restricted access, appropriate disposal of personal information), organizational (e.g., security clearances, access only on a "need to know" basis), technological (e.g., passwords, encryption) and training of employees.

8. Openness

• Information about our policies and practices relating to the management of personal information will be made readily available to individuals.

9. Individual Access

• Upon request, SOTI Inc. will inform you of the existence, use and disclosure of personal information relating to you, and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.
• However, in certain circumstances permitted by law, this information will not be disclosed to you. Some examples of these circumstances are information that contains references to other individuals, that cannot be disclosed for legal, security or commercial proprietary reasons, or that is subject to solicitor-client or litigation privilege.

10. Contacting us and/or Challenging Compliance

• For anything to do with this Policy, including questions or comments, or to challenge our compliance with this Policy, please contact us as follows:
  
  SOTI Inc.
  29-5155 Spectrum Way,
  Mississauga, Ontario
  Canada, L4W 5A1
  email: legal@soti.net
  
  SOTI Inc. will inform individuals who make enquiries or lodge complaints about its enquiry or complaint procedures, as applicable. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and practices.

Of course, this Policy is subject to PIPEDA and/or any other applicable privacy laws and SOTI Inc.’s right to change it at any time.

Personal Information which We Collect from You and How We Use It

You will be asked for personal information when you make an online purchase. This information is used to process your orders and to allow us to communicate with you. The information also enables SOTI Inc. to customize products or services to better meet your preferences and to offer you products and services from SOTI Inc.

To process and/or fulfill your order, trusted third parties may be used to perform the required function, and in such cases, appropriate personal information will be given to them to allow for the service to be provided. Contractual or other appropriate means would always be used to ensure third party compliance with our privacy policy and all applicable privacy laws.

Statistical Reports – SOTI Inc. may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with affiliates, subsidiaries, licensees, successors and advertisers. These statistics and aggregate reports will not contain any information that could identify you personally.

If you have a duplicate charge or feel you have been charged incorrectly, please email sales@soti.net or phone +1 905-624-9828

• Software purchased for the wrong device or platform
• Any item 30 days after the purchase date for any reason

Refunds are given in the same form of payment originally used for purchase.