SOTI Technical Support

SUPPORT

Customer Support

SOTI is committed to providing our customers around the world with unmatched support. Our global customer support team provides you with a designated Account Manager, full access to Online Support Resources, and dedicated live support. SOTI’s enterprise grade technical support
ensures rapid response to trouble tickets and requests with an escalation process that enables efficient problem resolution.

Experienced Account Managers

SOTI’s Account Managers play an instrumental role in our commitment to providing personalized and
comprehensive product support. An experienced Account Manager will guide you through the successful
implementation, maintenance and administration of our award-winning solutions.

Online Support Resources

Our extensive Online Support Resources are designed to
help you effectively manage enterprise mobility with SOTI solutions. These resources are organized into the
following categories:

Online Help – Access on-demand learning resources such as product overviews, tutorials, tips and tricks, and troubleshooting guides.

FAQs – In-depth, use case specific solutions for challenges in managing, securing, monitoring and tracking mobile devices.

Knowledge Base – Search our Solutions Knowledge Base for common problems and solutions. If you are unable to resolve your problem, please log a case and a SOTI Support Engineer will be happy to assist you.

Dedicated Support Team

SOTI’s highly trained Support Team is always ready to provide you with exceptional customer service and helpful answers to your questions. Our Support Team is available Monday – Friday, 8AM – 8PM, Eastern Time, and can be contacted by:

Email: support@soti.net
Tel: +1 905 624 9828
Toll Free: +1-888-624-9828 (Toll free from US & Canada only)

ENTERPRISE APPS

CONSUMER APPS